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SYSTEM_STATUS: OPERATIONAL

We fix the workflows
you can't afford to drop.

Quotes, incidents, approvals, onboarding. We design, build, and run automation for the critical paths where "dropped work" means lost revenue.

For 100–2,000 person B2B teams where 2–5 workflows drive most of the pain.

CYCLE_TIME_REDUCTION
30–60%
TARGET_TEAM_SIZE
100–2,000

Critical Paths Only.

We don't automate everything. We focus on the workflows where "dropped ball" = "disaster".

We only go after 2–5 workflows per client — the ones where a dropped ball equals a lost deal, outage, or audit issue.

REVENUE_OPS

Quote-to-Close

From first request to signed order. Across Sales (Salesforce), Finance (NetSuite), and Legal (DocuSign).

Typical stack: Salesforce + Slack + NetSuite + DocuSign
OUTCOME
Decisions faster. Fewer silent stalls.
DEV_OPS

Incident-to-Resolution

From alert to root cause to fix. Clear ownership at every step. No "who is on this?" chaos.

Typical stack: PagerDuty + Jira + Slack + StatusPage
OUTCOME
Shorter outages. Better postmortems.
GROWTH

Onboarding-to-Activation

From "Signed Contract" to "Live User". Orchestrating provisioning, training emails, and CSM handoffs.

Typical stack: Salesforce + Intercom + Zapier + Internal APIs
OUTCOME
Time-to-value: Months → Weeks.
COMPLIANCE

Request-to-Approval

Complex routing for exceptions, discounts, and access requests. Audit trails built-in.

Typical stack: ServiceNow + Slack + Active Directory + Audit DB
OUTCOME
Fewer blockers. Audit-ready logs.

Why not just use...

We build on proven patterns, but deliver what low-code tools can't: ownership, clarity, and engineering rigor for your core workflows.

Zapier

Great for simple glue, not for your core revenue workflows.

LOW-CODE TOOL

WHEN IT STRUGGLES

  • × Multi-team workflows with complex approvals
  • × Costs spike unpredictably as volume grows
  • × Can't test changes safely before going live

✓ Perfect for quick one-off automations between SaaS tools.

INNERPRODUCT.AI

  • Built for high-stakes, multi-team flows (quotes, incidents, approvals)
  • Transparent, flat engagement fee
  • Safe testing and deployment — code you own and can extend

Real Metrics.

No "AI Hype". Just cycle time and error reduction.

MANUFACTURING

Engineering Change Control

700-person industrial equipment manufacturer. Engineering changes got stuck waiting for cross-functional impact review — no one knew who had the ball.

Partnered with VP Operations + Head of Engineering

Time to Approval 14d → 7d
Rework Rate -30%
SAAS

Multi-Region Incidents

400-person B2B SaaS with global customers. During outages, status pages and customer notifications lagged reality by hours — support teams were flying blind.

Partnered with VP Engineering + Head of Customer Success

MTTR -35%
Comms Success +40%
REGULATED SERVICES

Exceptions & Approvals

1,200-person financial services firm. Exception approvals happened via email threads — audit prep was painful, and compliance SLAs kept slipping.

Partnered with Chief Compliance Officer + VP Operations

Audit Prep -50%
SLA Adherence +25pts

Built on Standards.

We build on boring, proven tools your engineering team already understands.

Python
Core Logic
Temporal
Orchestration
Terraform
IaC
AWS/Azure
Infrastructure
quote_to_close.py
async def process_quote(quote_id: str):
# 1. Ingest & Validate — pull quote from CRM, check basic rules
data = await crm.get_quote(quote_id)
if data.discount > 0.20:
# 2. Dynamic Approval Routing — only escalate when discount exceeds guardrails
await slack.request_approval("@vp_sales")
await workflow.wait_for_signal("APPROVED")

# 3. Generate Contract & Sync — legal + finance stay in sync automatically
pdf = await docu.generate_contract(data)
await netsuite.create_sales_order(data)
return "CLOSED_WON"

Let's look at your workflow.

If you know the workflow that keeps breaking, start there. We'll tell you if it's a fit for how we work.

We typically reply within 2–3 business days with either a clear next step or a clear "not a fit."

Built with care for critical workflows
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